Frequently asked questions about orders, shipping and payments.
The SpyraBlaster is like a yoghurt cup, which means your Spyra will fill up with water and join the Titanic. This can also increase the dripping on the barrel. Among other things, this can affect the lifespan of the SpyraBlaster. We therefore recomme
We recommend to only use clean tap water to fill up your SpyraBlaster. All other liquids can have a negative impact on its durability. With inproper use, the SpyraBlaster can loose its warranty.
We recommend reloading your SpyraBlaster with clean tap water only. Nevertheless, we have integrated a particle filter for your convenience. This filter prevents leaves and small particles from disrupting your gameplay. So if you want to use your Spy
The warranty is determined by the respective country-specific regulations for electronic devices. In US there is a one-year warranty and in EU you will have two years of warranty.
-For deliveries to the European Union, UK and the USA, the Incoterm DDP (Delivered Duty Paid) applies. -For deliveries to Canada, Norway and Switzerland the Incoterm DAP (Delivered At Place) applies. -Any costs incurred for customs, processing and ta
You can return your SpyraTwo within 14 days after the package has arrived on your doorstep.Please follow the link to our return portal: https://spyra.com/a/return. If you have any questions, please contact our customer support at [email protected].
The SpyraBlasts of the SpyraTwo and SpyraThree have a target range of 10 m (33ft) with a normal blast and 15 m (49ft) with the PowerShot. The SpyraLX has a range of 9 m.
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We have studied all relevant regulations in detail in order to make sure that the SpyraBlasters can legally be played with like any other water gun toy in all countries we are shipping to. Of course, we cannot foresee any future changes or regulation
All components of the SpyraBlasters are individually protected agains water damage. The SpyraBlasters themselves are water permeable which means that they should not be fully submerged under water or it will sink after a short while.
Shippings costs:. For orders over USD 100$ in the US you won't pay any shipping costs.
We have done some intense testing on the SpyraBlasters within relevant temperature ranges. You can safely operate your SpyraBlasters between temperatures of 0°C (32°F) and 60°C (140°F).
